Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the BIOBALANCE HEALTHCARE LIMITED website, www.biobalancehc.com ("the Website"), and outline your relationship with BIOBALANCE HEALTHCARE LIMITED ("we," "our," or "us"). Our registered office is located at 21 Stafford Road, Croydon, Surrey, England, CR0 4NG.

Please read these Terms carefully, as they affect your legal rights and obligations. By using the Website, you agree to comply with these Terms. If you do not agree, please do not use the Website.

If you have any questions about these Terms, feel free to contact us at support@biobalancehc.com.

1. Agreement

By using the Website, you agree to be bound by these Terms.

2. Amendments

We reserve the right to: Update these Terms from time to time. Changes will be announced on the Website, and it is your responsibility to check for such updates. By continuing to use the Website after changes are made, you agree to be bound by the updated Terms.

Modify or withdraw, temporarily or permanently, the Website and its content without notice. We will not be liable to you for any modifications or withdrawal of the Website.

3. Registration

When registering on the Website, you warrant that: All personal information provided is accurate, current, and complete. You are not impersonating any other person or entity. Products purchased on this Website are for personal use only and are not for resale. Notify us of any changes to your personal information by emailing support@biobalancehc.com.

4. Privacy Policy

Your personal information will be treated as confidential and handled according to our Privacy Policy. By shopping on the Website, you agree to provide accurate information necessary for processing your orders.

5. Protecting Your Security

To ensure secure transactions, we may validate your name, address, and payment details against third-party databases. By using this Website, you consent to such checks. These checks are done only to confirm your identity, and your credit rating is not affected.

6. Compliance

The Website may only be used for lawful purposes. You agree not to: Upload viruses or malicious code. Transmit defamatory, offensive, or obscene material.

7. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, or expenses arising from your breach of these Terms or misuse of the Website.

8. Third-Party Links

The Website may include links to external websites. We are not responsible for the content or privacy practices of these sites

9. Orders

All orders are subject to acceptance and availability. A contract between you and us is formed when we: Debit your payment method; or Dispatch the goods to you. We are not liable for orders placed with incorrect delivery details or for your failure to collect the products.

10. Cancellation Rights

Consumers may cancel orders within 14 days of receiving the goods. For details, refer to our Returns Policy.

11. Price and Payment

Prices include VAT where applicable and are subject to change. Payments can be made via major debit/credit cards. If there is a pricing error, we will contact you to confirm or cancel your order. Refunds for canceled orders will be processed promptly.

12. Eligibility to Purchase

You must: Be at least 18 years old. Provide accurate personal and payment details. By making a purchase, you authorize us to verify your information with third parties as necessary.

13. Limitation of Liability

We provide the Website "as is" and make no guarantees regarding its content, availability, or functionality. To the fullest extent permitted by law, we disclaim liability for:
Errors or omissions on the Website.
Technical issues, interruptions, or security breaches.
Losses arising from the use of the Website.

14. Returns

For returns, contact our customer service within 48 hours of receiving your order. Goods must be returned in their original condition and packaging. Refunds or exchanges are only available for products that show signs of manufacturing defects.

16. Referral Scheme

Refer new customers to earn credit for use on the Website. Credits:
Are not redeemable for cash.
Must be used within 12 months.
May be revoked if misuse or fraud is suspected.

17. Entire Agreement

These Terms constitute the entire agreement between you and us concerning your use of the Website.

18. Governing Law

These Terms are governed by English law, and disputes will be resolved in the English courts.

If you have any queries regarding these Terms, contact us at support@biobalancehc.com or write to us at 21 Stafford Road, Croydon, Surrey, England, CR0 4NG.