FAQs

Consult your healthcare professional before using BioBalance products while pregnant or breastfeeding to ensure they are suitable for your needs. Always follow the guidance on the packaging.

BioBalance products are carefully formulated with high-quality ingredients and are generally well-tolerated. However, individual responses may vary. If you experience any unusual effects, stop use and consult a healthcare professional. Always follow the recommended usage mentioned on the pack insert.

Always follow the instructions on the product packaging or pack insert for the recommended dosage and method of use. If you have any health concerns or are unsure, consult your healthcare professional before use.

The time to see results varies depending on the product and individual factors like your health and lifestyle. Some people notice benefits within days, while for others, it may take a few weeks. Refer to the pack insert for specific product guidance.

BioBalance products are formulated with high-quality ingredients and are designed for long-term use when taken as directed. For specific guidance, refer to the pack insert or consult your healthcare professional.

We offer two delivery options to suit your needs: Standard Delivery and Express Delivery

The delivery time depends on the option you select at checkout:



Please note that delivery times may vary during holidays or peak seasons. You will receive a tracking link once your order is dispatched to keep you updated.

Yes, we offer free delivery on orders with a total value of £45 or above. For orders meeting this threshold, both Standard Delivery and Express Delivery are free of charge.


For orders below £45, standard and express delivery charges will apply, which will be displayed at checkout.

Yes, you can track your order directly from the Track Your Order link available in the footer of our website's homepage.

If you experience any issues with tracking or delivery, you can contact us at support@biobalancehc.com, and our team will be happy to assist you.

Due to the nature of our products as food supplements, returns are not possible unless there is a manufacturing defect or the products were delivered damaged.

If your product has a manufacturing defect or arrives damaged, please contact us at support@biobalancehc.com within 7 days of delivery. Provide your order number and photos of the issue to help us process your request quickly.

Yes, you can return a product within 7 days of purchase, provided it is unopened and in its original condition. For opened products, returns are not accepted unless there is a manufacturing defect or the product was delivered damaged.

If your product arrives damaged or has a manufacturing defect, please email us at support@biobalancehc.com within 7 days of delivery. Include your order details and photos of the product. We will arrange a replacement or refund.

Refunds or replacements are typically processed within 5–7 working days after your return request has been approved and the product is received, if applicable.